Road ID Reviews

Based on 15 customer reviews from our shopper community, Road ID's overall rating is 4.13 out of 5 stars and 80% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.1

15 Reviews

Overall Rating

5 Stars

11

4 Stars

1

3 Stars

0

2 Stars

0

1 Star

3

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (15)
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JeremiahWelch
December 06, 2022
"Amazing Customer Service + Product"
I just received my Road ID bracelet and it was exactly what I wanted! I also received a hand written card from Becky who packaged my order and it was very kind and genuine. Such a lovely company + amazing product. Provided very great tracking info for my product as well.
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Arron.Dunn
July 11, 2022
"I really want to like RoadID but I just can not..."
I really want to like RoadID. Their ideas are great but their customer service is nothing short of horrid.

Recently RoadID decided it was a good idea to complicate the login process to their site, which now requires they send you an e-token every time you want to login. Other than bureaucrats and politicians, who thought complicating things was a good idea? With the new login process, I cannot even get into my RoadID site to update my new information for emergency points off contact, etc. Their "updated" token idea did not, and still does work for me, nor for my wife, and others in our cycling club (and many reviews reflect the same for other customers), so we cannot replace our missing tags, nor our dogs' tags. Calling them is pointless, even though they say they return EVERY message. I emailed them and all I got is a snarky reply from Bethany who "removed" my access to everything, even though I have paid for a subscription to their database for emergencies.

I recommend avoiding this company until they can get their customer service staff retrained on what customer service actually is, and until they can unbugger their login process. Once I get a call with a real fix I may consider staying with them, but until then, they can kiss my RoadID good-bye.
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ticklishelephant256
September 01, 2021
"terrible shipping experience to Canada"
I purchased a RoadID tag due to a recent medical diagnosis and selected the fastest shipping option at the checkout for delivery to Canada (since I have a recent medical issue, I wanted my RoadID ASAP!).

That option was UPS, which cost $30 CAD. I still have not received my order after 7 business days, and also got charged $25 CAD 'customs brokerage fees' by UPS on top of the $5 CAD in Canadian government taxes and import duties. I don't mind paying the import duties/taxes but if I'm going to get charged a whopping $25 CAD for 'brokerage' on top of the already exorbitant $30 CAD shipping fee, RoadID should specify that up front!

I have sent two separate emails to RoadID customer service about how difficult the shipping has been with UPS and got nothing but generic responses from them.

I'm overall extremely unsatisfied with the shopping experience, do not recommend purchasing from this store as they are unresponsive and have terrible shipping options.
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goldenostrich146
July 25, 2021
"Loved Road ID until the new version…"
Loved Road ID until the new version came out a couple of months ago, now it's lost past rides (not a big deal but it was a few hundred) and it's all a bit wishy washy colour wise now. Still does what I want but the change hasn't made it better
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jessgnelson
December 16, 2020
"NEVER ARRIVED"
Bought dog tag. Never arrived have tried on numerous occasions to get help from them and find out what happened. No luck. They don’t reply to emails. So be wary when dealing with.
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EvanBlack
December 15, 2020
"Great product and amazing quality"
Great product and amazing quality, have got it several years ago for my kids and the faceplate still has no scratch at all and the text engrave looks as new. Now got one for myself, this thing will not wear out.
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happyostrich576
December 14, 2020
"Great product and amazing quality"
Great product and amazing quality, have got it several years ago for my kids and the faceplate still has no scratch at all and the text engrave looks as new. Now got one for myself, this thing will not wear out.
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crazywolf689
December 13, 2020
"Professional"
A top class product. A pleasure to deal with this company.
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Alexander.Bates
November 06, 2020
"Great costumer service - great product!"
Half a year ago i bougt a dog-tag from roadid - very happy about it, but some of the engraving wore off.. However, after i wrote an e-mail to Lori at road-id she immediately sent me a new one - free of charge - so in conclussion: great costumer service - great product!
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whiteleopard128
November 05, 2020
"Great costumer service - great product!"
Half a year ago i bougt a dog-tag from roadid - very happy about it, but some of the engraving wore off.. However, after i wrote an e-mail to Lori at road-id she immediately sent me a new one - free of charge - so in conclussion: great costumer service - great product!
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SheritaOdum
May 02, 2020
"Top tier"
Awesome customer service and products. I highly recommend.
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crazyzebra525
April 01, 2020
"Excellent customer service"
Lori is great; everything you need she is there for you. The website is well designed. Easy process.
I wish the personalised badges come back. I would also love more strap colours to choose from.
Overall great, quick shipping to UK and reliable service. I have bought four now, at three different times, and very pleased with the service. Thank you.
Great for kids, parents and anyone actually who wants to be identified in case of emergency by the health care team: name, DOB, contact numbers, health conditions, blood group... We brought them for this purpose.
Thanks, Zaida.
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blackelephant875
July 28, 2018
"I made a mistake nyt roadid helped"
I made a mistake in the text but roadid was very helpful to make it all right quickly,. Super service by Lori.
They also respon quick and you updated with your order
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Kurt
December 13, 2016
"Great Product, Awesome Customer Service"
Comfortable! You won't even know you're wearing it. Great customer service too!
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Jeanne.Grant
December 13, 2016
"Great Product, Awesome Customer Service"
Comfortable! You won't even know you're wearing it. Great customer service too!
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